FAQs
About the Products
What does Szmoic focus on?
Szmoic focuses on creating lifestyle products designed for everyday comfort, relaxation, and self-care. Through thoughtful design, we aim to help people easily find moments of relaxation amidst their busy lives and pay closer attention to their well-being and physical sensations.
How do I choose the right product for me?
Different products suit different scenarios and personal needs. We recommend carefully reviewing the product page—checking dimensions, features, intended uses, and instructions—before making a purchase.
If you have questions about a product's features or how to use it, please consult the detailed product information.
Are they suitable for daily use?
Our products are designed with daily comfort, relaxation, and self-care in mind. Please adjust the frequency and method of use based on the product instructions and your personal comfort.
We suggest starting with shorter durations or lower intensity levels for your first use, then adjusting according to your personal needs once you are familiar with the product.
Is it safe to use?
Please carefully read the product page and the included instructions before use, and operate the product correctly.
If you experience significant discomfort during use, please stop immediately. Individuals with specific medical conditions or those undergoing professional treatment should consult a professional before use.
Can I give them as gifts to family or friends?
Certainly. Products focused on comfort, relaxation, and daily care make practical gifts suitable for various lifestyles. You can choose the right product based on the recipient's habits and daily needs.
Orders and Shipping
Do you offer free shipping?
We offer worldwide shipping, and all orders qualify for free standard shipping with no minimum purchase required.
Deliveries to some remote areas may take longer, but standard shipping fees remain free.
When will I receive my order?
Orders are typically processed and shipped within 1–3 business days. The estimated delivery time for standard shipping is usually 7–14 business days.
Actual delivery times may vary depending on the destination, customs clearance, weather, holidays, local logistics conditions, or other uncontrollable factors.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You can check your package's status using the tracking number provided in the email. Please note that tracking information may take some time to update after the order has been shipped.
Why is there no tracking information for my order yet?
It may take some time for tracking information to appear or update in the system after the order has been shipped.
If your order has been shipped but the tracking status hasn't changed for an extended period, please contact us, and we will do our best to help you check the status of your package.
Will my order be shipped in multiple packages?
In some cases, items in an order may be shipped separately depending on inventory and logistics arrangements.
If your order is split into multiple packages, you may receive different tracking numbers, and delivery times for each package may vary.
Returns and Exchanges
Can I return or exchange items?
You can submit a request for a return or exchange within 25 days of receiving your items.
Returned items generally must be unused, with the product, packaging, tags, and accessories intact. Please refer to our Return and Exchange Policy for specific conditions.
Do I have to pay for return shipping?
If the return is due to personal reasons—such as no longer needing the item or changing your mind—the customer is usually responsible for the return shipping costs.
If the item has quality issues, is incorrect, or the problem was caused by us, we will cover the return costs based on the specific circumstances.
How long does it take to get a refund?
Once we receive the returned item and complete the inspection, we will process the refund in accordance with our Return and Exchange Policy.
For eligible orders, refunds are typically issued to the original payment account within 10 business days of approval.
The actual time it takes for funds to appear in your account may depend on the processing speed of your bank or payment provider.
Can I send the item back directly before initiating a return?
To ensure smooth processing, please contact us for return instructions before sending the item back. Sending a package back without prior confirmation may result in processing delays.
Product Use and Care
How do I use the product correctly?
Usage instructions vary by product. Please carefully read the instructions on the product page and follow the recommended usage guidelines.
If you are using a product of this type for the first time, we recommend starting with a shorter duration or lower intensity to gradually get used to the product.
How do I clean and maintain the product?
Cleaning methods may vary depending on the material and product structure. General Recommendations:
- Use a soft, clean cloth for daily cleaning.
- Avoid using harsh chemical cleaners.
- Avoid prolonged soaking or direct contact with excessive water, unless explicitly permitted by the product instructions.
- Store in a dry, well-ventilated area after use.
- Store properly when not in use for extended periods; avoid crushing or exposure to extreme temperatures.
For specific cleaning requirements, please refer to the guidelines on the product page or in the product instructions.
Can it be used continuously for long periods?
We recommend following the product instructions and avoiding use beyond the recommended duration.
For products that come into contact with the body or provide functions such as massage or support, we suggest taking appropriate breaks based on personal comfort. If you experience any discomfort during use, please stop immediately.
What should I do if an issue arises?
If the product malfunctions or shows abnormalities during normal use, please stop using it and contact us.
Please provide your order details along with photos or videos of the issue so we can quickly understand the situation and assist you.
Order Issues
What if the item I received does not match my order?
If you receive the wrong item, please contact us as soon as possible with your order number and photos of the item received.
We will verify the order details and assist you in exchanging it for the correct item based on the situation.
What if the item arrives damaged?
If the item is damaged during shipping, please contact us promptly with your order details and clear photos or videos of the damaged item.
We will assist you with a replacement or refund based on the specific circumstances.
What if my package shows as delivered but I haven't received it?
Please first check if the package was accepted by a family member, neighbor, or someone else, or if it was left in a safe location like your doorstep or a reception desk.
You can also contact the local carrier to confirm delivery details. If you still cannot locate the package, please contact us as soon as possible, and we will help you verify the shipping status.
What does Szmoic aim to bring?
We hope to make comfort and relaxation a more natural part of everyday life.
Whether it is a brief rest after a busy day at work or a quiet moment before bed, we believe everyone deserves more time to care for themselves.
Szmoic is dedicated to bringing more ease, comfort, and freedom to daily life through thoughtful design.