Shipping Policy
We are committed to making every shopping experience simple and worry-free. Szmoic currently offers worldwide shipping, with free standard shipping on all orders—no minimum purchase required.
Free Worldwide Standard Shipping
We offer free standard shipping to most regions worldwide. While some remote areas may require longer delivery times, no additional standard shipping fees will be charged.
Delivery coverage and estimated delivery times may vary based on the destination, local logistics conditions, customs processes, and other factors beyond our control.
Order Processing
Orders for in-stock items are typically processed and shipped within 1–3 business days.
During holidays, promotional events, or periods of high order volume, processing times may be extended by an additional 1–2 business days. We strive to process every order as quickly as possible, though actual shipment times may be affected by order verification, inventory status, and other operational factors.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your package's status.
Standard Shipping Times
The estimated delivery time for standard shipping is typically 7–14 business days.
Please note that these are estimates and do not constitute a guaranteed delivery date. Actual delivery times may be affected by:
- Customs inspections and clearance processes
- Severe weather
- Natural disasters
- Strikes or other logistics disruptions
- Holidays and peak shopping seasons
- Local delivery networks and logistics conditions
- Other factors beyond our control
Delivery to some remote areas may take longer. We will do our best to help you stay informed about your package's progress.
International Orders and Customs Duties
International orders may be subject to local customs inspections, which can result in delivery times exceeding the estimated 7–14 business days.
Depending on the regulations of your country or region, your order may incur customs duties, import taxes, or other customs-related fees. These fees are typically collected by local customs authorities or relevant agencies and are the responsibility of the recipient. As regulations vary by country and region, we cannot accurately predict these costs in advance.
If a package is returned due to refusal by the recipient, failure to pay applicable fees, or other reasons attributable to the recipient, the recipient will be responsible for any return shipping costs incurred. Shipping Address
Please carefully verify the accuracy of your shipping address, recipient name, and contact details when placing your order.
If a package is returned or requires re-shipment due to an incorrect or incomplete address, or because delivery was unsuccessful, the customer will be responsible for any additional shipping costs incurred.
Due to logistical restrictions in certain areas, we may be unable to deliver to specific addresses or regions. If an order cannot be delivered, we will make every effort to contact you promptly.
Order Tracking
Once your order has shipped, we will send you a shipping confirmation email containing a tracking number.
You can check the status of your package using the tracking information provided in the email. Please note that tracking information may take some time to update after the package has been dispatched.
If your order contains multiple items, it may be split into separate shipments based on inventory and logistics arrangements. Different packages may have different tracking numbers and arrive at different times.
Delivery Delays
Delivery times may be extended in the following situations:
- Public holidays or peak shopping seasons
- Customs inspections or clearance delays
- Severe weather
- Natural disasters
- Strikes or logistics service disruptions
- Local delivery network congestion
- Other uncontrollable factors
If your package experiences a shipping delay, we will do our best to assist you in checking its status. However, Szmoic cannot guarantee specific delivery times for delays caused by carriers, customs, weather, or other uncontrollable factors.
Damaged Packages
If you notice significant damage to the outer packaging upon delivery, please inspect the package's condition before signing for it, if possible.
If you discover damage to the items caused during transit after signing for the package, please contact us as soon as possible. Please provide your order details and relevant photos so we can understand the situation and assist you promptly.
Missing Items
If you find items missing after receiving your order, please first check if the order was split into multiple shipments. Some items may be shipped separately due to inventory or logistics arrangements.
If you confirm that all packages have been delivered but items are still missing, please contact us immediately with your order number and relevant photos. We will verify the order and delivery status and assist you based on the specific circumstances.
Important Note
Please ensure that you provide an accurate and complete shipping address and contact information when placing your order. You may be responsible for any additional costs arising from delivery failures, package returns, or reshipments caused by incorrect addresses or incomplete information.
International orders may be subject to customs duties, import taxes, or other fees levied by local authorities; the specific amounts depend on the regulations of the destination country or region.
We strive to ensure your order is delivered safely and smoothly, though actual delivery times may be affected by logistics, customs, and other factors beyond our control.
We are committed to making every step of the process—from placing your order to receiving it—simpler and more worry-free.