Returns & Exchanges
We want you to be satisfied with every purchase. If the item you receive does not meet your expectations, please feel free to contact us.
25-Day Return Period
You may submit a request for a return or exchange within 25 days of receiving your order. Items eligible for return or exchange must generally meet the following conditions:
- Unused, unworn, and unwashed
- In original condition
- Packaging and accessories intact
- Product tags still attached
- No damage or obvious signs of wear caused by use
To ensure smooth processing, please contact us for return instructions before sending the item back. Packages sent back without prior confirmation may not be processed promptly.
How to Initiate a Return
If you need to return an item, please contact us within the return period and provide the relevant order details.
After reviewing your application, we will provide detailed return procedures. Please return the item to the address below. Please ship the item only after receiving our return instructions.
Return Address: RM 807, 8/F, CORE45, 43-45
TSUN YIP STREET, KWUN TONG
HONG KONG
Unless the item has quality issues, we shipped the wrong item, or the order was lost in transit, the customer is generally responsible for return shipping costs. Depending on the circumstances, the return shipping cost may be deducted from the refund amount.
Refunds
Once we receive the returned item, we will inspect its condition.
If the returned item meets the return criteria, we will process the refund. Refunds are typically credited back to your original payment account within 10 business days of approval.
The actual time it takes for funds to appear in your account may depend on the processing times of banks, payment providers, or other financial institutions.
Unless the item has quality issues, the wrong item was received, or the order was not delivered, the original shipping fee is generally non-refundable.
Exchanges
We accept exchange requests made within 25 days of receiving the item. Items for exchange must be:
- Unused, unworn, and unwashed
- In original condition
- Packaging and accessories intact
- Product tags intact and undamaged
Please contact us to submit an exchange request. Once we receive and inspect the returned item, we will process the exchange based on the specific circumstances.
If the replacement item costs more than the original item, you may need to pay the price difference. If the replacement item costs less, the difference will be handled according to the specific situation. Unless the exchange is due to product quality issues or a shipping error on our part, the customer is generally responsible for any shipping costs associated with the exchange.
Receiving the Wrong Item
If the item you receive does not match your order, please contact us as soon as possible and provide your order number, photos of the item received, and photos of the packaging or labels.
We will verify the order details. Once a shipping error is confirmed, we will assist you in exchanging it for the correct item and cover the return and re-shipping costs associated with the error.
Damaged or Defective Items
If the item you receive is damaged during transit or has obvious quality issues, please contact us promptly with your order information and clear photos or videos of the item. Please do not return the item before contacting us.
If the issue is confirmed to be transit damage, a product defect, or another problem not caused by the customer, we will arrange a replacement or refund based on the specific circumstances and cover the return shipping costs.
Order Not Delivered
If tracking information indicates the package has been delivered but you have not received it, please check the following:
- Whether a family member, neighbor, or someone else accepted the delivery on your behalf
- Whether the package was left at your doorstep, the front desk, or another secure location
- Whether you can contact the local carrier to confirm delivery details
If you still cannot locate the package, please contact us within 48 hours of the delivery timestamp. We will assist you in verifying the status with the carrier.
If there have been no tracking updates for an extended period and the delivery is significantly overdue, please contact us. Based on the results of the shipping investigation and confirmation that the package is lost, we will assist in arranging a replacement shipment or a refund.
Situations Not Eligible for Return or Exchange
Returns or exchanges may not be accepted in the following cases:
- The request falls outside the 25-day return/exchange period
- The item has been used, worn, or washed
- The item shows signs of man-made damage, stains, odors, or significant wear
- Product tags have been removed or damaged
- Essential packaging, accessories, or other components are missing
- Items returned without prior confirmation
We will determine eligibility for return or exchange based on the actual condition of the returned item.
Important Note
Please contact us to obtain return instructions before sending any items back. Once the returned item has been inspected, we will process the refund or exchange in accordance with this policy. The actual processing time for returns and exchanges may be affected by logistics, product inspection, and the processing times of payment institutions.
If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team. We will do our best to assist you in resolving the issue.